Your privacy is our priority
At bdessy, your personal information is stored with the highest level of security. We manage your data in compliance with SSL encryption and a strict privacy policy.
Detailed description of the privacy policy
1. Introduction and Scope
bdessy ("we", "our", "platform") operates a safe and reliable online betting and casino service for users in Bangladesh. This privacy policy ("policy") applies to the bdessy.lat website and all related services.
When you register on our site, log in, or use any service, you agree to the terms of this policy. The purpose of this policy is to clearly inform you about what information we collect, why we collect it, how it is stored, and what your rights are.
We take personal data protection very seriously and follow industry best practices in this area. For any questions about our privacy policy, you can contact us at [email protected].
2. Information We Collect
bdessy collects user information in various ways. The types of information collected are described in detail below.
2.1 Registration and Account Information
- Full name (in Bengali or English)
- Date of birth (for age verification — minimum 21 years)
- Email address
- Mobile number
- Password (stored in encrypted form)
2.2 Identity Verification (KYC) Information
- National ID (NID) number or passport details
- Copy of relevant government-issued identity document
- Proof of address document
2.3 Financial Information
- bKash, Nagad, Rocket account numbers (for transactions)
- Bank account details (for bank transfers)
- Deposit and withdrawal history
2.4 Automatically Collected Information
- IP address and browser type
- Device identification information
- Site usage logs and session data
- Cookies and similar tracking technologies
- Gaming activity and betting history
3. Purpose of Using Information
We use the information collected for the following legitimate purposes:
3.1 Service Delivery
Your information is used to create and manage your account, process deposits and withdrawals, and provide gaming services.
3.2 Identity Verification and Security
Information is used in the KYC process to prevent fraud, comply with anti-money laundering (AML) regulations, and ensure account security.
3.3 Customer Support
Your account information may be accessed to provide you with effective support through 24/7 live chat and email.
3.4 Responsible Gaming
Data may be used to monitor your gaming activity, identify potentially problematic behaviour, and offer you support.
3.5 Communications
Your contact information is used to notify you of important account updates, security alerts, and policy changes.
4. Cookies and Tracking Technologies
Cookies and similar technologies are used on the bdessy website. Cookies are small text files stored in your browser.
4.1 Essential Cookies
These cookies are essential for the core functionality of the site — maintaining login sessions, managing security tokens, and saving preferences. They cannot be disabled.
4.2 Analytics Cookies
We use analytics cookies to analyse site performance and improve the user experience. These can be managed through your browser settings.
4.3 Cookie Control
Many cookies can be disabled by changing your browser settings. However, please note that disabling certain essential cookies may affect the functionality of the site.
5. Sharing Information with Third Parties
bdessy never sells your personal information or transfers it to third parties for advertising purposes. However, information may be shared in the following limited circumstances:
- Payment processors: Payment service providers such as bKash, Nagad, Rocket, and bank transfer services receive limited information to complete transactions.
- Game software providers: Necessary technical information may be shared with our software partners to keep gaming services running.
- Legal authorities: Required information may be provided to meet legitimate legal processes, court orders, or regulatory demands.
- Fraud prevention services: Information may be shared with specialised security services to detect fraud and illegal activity.
All third parties with whom information is shared operate under appropriate confidentiality agreements and are required to meet our data protection standards.
6. Data Protection Measures
bdessy takes industry-standard technical and organisational measures to protect your personal information.
6.1 Technical Protection
- SSL/TLS encryption is used for all data transmission
- Sensitive information such as passwords is stored using strong hashing methods
- Firewalls and intrusion detection systems are active
- Regular security audits are conducted
- Two-Factor Authentication is available
6.2 Organisational Protection
- Only authorised personnel have access to your information
- All staff operate under confidentiality agreements
- Regular training on data protection is provided
6.3 In the Event of a Data Breach
If a data breach occurs that may affect your personal information, we will notify you by email as quickly as possible and advise you on the protective steps you should take.
7. Data Retention Period
We retain your personal information only for as long as necessary or as required by legal obligations.
- Account information: For as long as the account is active and for a defined period after it is closed.
- Financial transaction records: For the period required under financial regulations.
- KYC documents: For as long as needed to meet legal requirements.
- Gaming logs: For the period required for dispute resolution and security purposes.
Once the defined retention period has ended, we securely delete your information or modify it in a way that makes it no longer possible to identify you.
8. Your Rights
As a bdessy user, you have the following rights over your personal information:
8.1 Right of Access
You have the right to know what information we hold about you. Upon request, we will provide you with a copy of the information held.
8.2 Right to Rectification
If your information is incorrect or incomplete, you can request that it be corrected. This can be done directly in account settings or through our support team.
8.3 Right to Erasure
In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations.
8.4 Right to Object to Processing
You have the right to object to the processing of your information for certain purposes, particularly in relation to marketing communications.
8.5 How to Exercise Your Rights
To exercise any of the above rights, contact us through our 24/7 live chat support or by emailing [email protected]. We will respond to your request within a maximum of 30 days.
9. Protection of Minors' Information
bdessy is for users aged 21 and above only. We do not knowingly collect any personal information from minors.
Age verification is mandatory during registration. If we learn that a person has opened an account while under the age of 21, that account will be closed immediately and all associated information will be deleted.
If you believe a minor is using our platform, please contact us. We take a firm stance on this matter.
10. Policy Changes and Updates
bdessy may update this privacy policy from time to time. Changes may be made to this policy due to service improvements, the addition of new features, or legal requirements.
For significant changes, we will send a notification to your registered email address and clearly display the date of the change on the website.
Continued use of the site after a change means you have accepted the terms of the updated policy. We therefore encourage you to visit this page regularly.
Contact Us
If you have any questions or comments about this privacy policy, or wish to exercise your rights, please contact us. Our team is always ready to provide support in Bengali.